Stardock Download (Re)Activation Issues

Victarus · Post by **Victarus** » Jun 10 2006

First the hard-drive dies, then SR2010 doesn't work. Not my week.

Long story short, I downloaded SR2010 via Stardock. A few days ago I had to reinstall Windows on a new hard-drive, but all of the information (including the game) is intact - Windows was pretty much impossible to recover without formatting the drive though.
The problem: The "Serial Number" I got from Stardock isn't recognised by the game. The major issue is that I have a very slow 56k modem, so I'd really appreciate not having to re-download the game to reactivate it (if I have to - I haven't had a chance to redownload SDC yet (which I need to for registry reasons)). Since it will take a while to redownload the 8 megs for SDC, I figured I'd ask before I finished so I can find out if I can get a new key if I need it (and believe me, I will if this entails redownloading a few hundred more megabytes).

Post by **Balthagor** » Jun 11 2006

Drop me an e-mail and include the key you are using, I'll have to look into it tomorrow when I'm back in the office. You're our first Stardock tech support case so need to check what the process is.

chris@battlegoat.com

Uriens · Post by **Uriens** » Jun 11 2006

Sometimes Stardock can change your serial number. Request it to send you an e-mail with all serials for the games you registered (they are memorized on their server).

You do that by going to Tools-settings-games-'lookup serial number' option.

Victarus · Post by **Victarus** » Jun 11 2006

Already did - I think the number is for SDC and it just activates the game for you (I don't remember being asked for the key the first time I started the game, but I could be wrong).

Victarus · Post by **Victarus** » Jun 12 2006

Fixed!

Just a quick update for anyone who may suffer similar problems in the future: The problem was either with the Windows registry (since SR2010 wasn't in it anymore), INSTALL.LOG in the SR2010 directory, or both (I changed both at the same time).
What I did to INSTALL.LOG was changed the directory since the game was on a different letter drive. I'm not sure if this did anything, but it might have helped the next step write the correct information.
What I did for the directory was run <...\Supreme Ruler 2010\Registry\English.reg>. All I wanted to do was create the registry since I thought it might have had problems changing the registry (to add the CD-key) since it didn't already exist. Since the registry has all of the usual information in it now, I'm guessing that might have done it.

And Stardock's "Serial Number" is a valid CD-key, just so everyone knows.

Legend · Post by **Legend** » Jun 13 2006

It's good to read that you have it all fixed now. Enjoy playing once again.